Refund policy
Feral or Free Guarantee
Raw Dawg stands behind your first order with our Feral or Free guarantee.
Eligibility
- The guarantee applies to a customer's first Raw Dawg order of one box or less.
- A request must be submitted within seven calendar days after delivery.
- Limit one Feral or Free guarantee per household.
- The guarantee applies to the first box of a new subscription.
How to request a refund
Email hello@myrawdawg.com within seven calendar days after delivery. Include enough information for our team to locate the purchase and understand the request.
If approved, Raw Dawg will refund the product purchase price to the original payment method. Ordinary shipping charges are non-refundable. Because frozen raw pet food is perishable, do not ship or return the food to us. Approved refunds are generally submitted within 5-10 business days; your bank or payment provider may require additional processing time.
Cold-chain, damaged, or thawed deliveries
If a box arrives thawed, with damaged packaging, or outside cold-chain integrity, email hello@myrawdawg.com within 24 hours after delivery and include photos of the package and shipping label. Confirmed cold-chain or transit failures qualify for replacement at no cost. Do not feed food that you suspect has lost refrigeration.
Later orders
After the first order, Feral or Free no longer applies. Raw Dawg will still review genuine product, packaging, or transit problems and work to make confirmed issues right.
Raw Dawg is operated by Raw Dawg LLC. Questions: hello@myrawdawg.com.